PokerTracker

I've been using the Ignition HUD pretty much successfully for awhile now. Today something different happened. The HUD showed up on 1 table but not other. The weird thing is that under the "HUD Profile" heading of one of the reports it said the the Cash-Default profile was being used on the one in which no HUD was appearing! The one where the HUD was appearing was blank. Hope this is useful.

Please enable logging (Configure > Options) and if you see this again take a screenshot and then after your session go to File > Open User Data Folder in the PT4 menu.
In the window that opens go to the 'Logs' folder and compress all of the files there (just the files, not the Archive folder).
Attach this to a Support Ticket along with your screenshot and the hand history files for the session.
By default the original hand history files will have been moved to the Processed folder when you stop the automatic import, which again you can access via File > Open User Data Folder in the PT4 menu.
Thanks.

Tutorial: Reporting a problem