crash reports

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crash reports

Postby devolveNZ » Thu May 31, 2012 8:58 pm

PT4 has crashed on me several times,
once the program knew it was about to crash and asked me to send a 'crash report' which i did,
however most times it does not. I simply close PT4, restart it it, and continue.

I thought maybe you could identify times where PT4 was running, stopped, and immediately restarted.
When it is restarted you could ask the user if a crash had taken place, and then to send a crash report.
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Re: crash reports

Postby kraada » Fri Jun 01, 2012 9:10 am

That is an interesting suggestion though I do not know how feasible it is from a technological standpoint. Rest assured, we take crashes very seriously and are doing our best to fix whatever is reported. Can you reproduce this kind of problem consistently?
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Re: crash reports

Postby devolveNZ » Sun Jun 03, 2012 3:59 am

Can you reproduce this kind of problem consistently?

The crashes happened when I was playing around with the HUD and playing poker at the same time.
But I can't be sure exactly what caused it. Nothing has happened for a few days now.

As I said, I sent one crash report, when asked, but only once was I asked.

If you shut down and immediately restart the Partypoker lobby, when it starts back up you get asked
if an error has occurred, and if you would like to sent details to party poker.

So I thought PT4 could do something similar.
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Re: crash reports

Postby kraada » Sun Jun 03, 2012 7:53 am

As I said, I will talk to the development team about the feasibility of this for you.
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