Problems playing at Winning Poker Network

[PokerAmigo77]

Hey, when I play at Winning Poker Network (American Cardroom)

1) My HUD doesn't match with the right players while I play unless I sit on the same seat everywhere (my preferred seat). I have tried all the basic things to fix it already.
2) In reports and replayer I can't see my own holecards... It doesn't recognize me as the hero.

How can I fix the issue?

[PokerAmigo77]

Okay, the latest update fixed some of it.. As long as I don't set preferred seating, the HUDs are in the same spot, but I still can't see my holecards in reports or replayer. If the hand didn't go to the showdown... Like I am a random villain.

[Flag_Hippo]

Okay, the latest update fixed some of it.. As long as I don't set preferred seating, the HUDs are in the same spot

Are you setting your preferred seat in both your WPN client and PokerTracker 4 (Configure -> Sites & Import Options -> Site Configuration -> Winning Poker Network)? Also when you use preferred seating the stats at your table may not move to the correct positions until you have played and imported at least one full hand as until this point PokerTracker 4 will not know your seat number.

but I still can't see my holecards in reports or replayer. If the hand didn't go to the showdown... Like I am a random villain.

Try resetting your hand report to default by right clicking the report and selecting "Configure Report". In the window that appears, click "Restore to Default" and click "OK". For the replayer click the 'Options' button and make sure that the option to 'Always Show Hero Hole Cards' is enabled. If you have any further trouble please report this to us in a Support Ticket with your log file and a screenshot of your PokerTracker 4 report window:

Tutorial: Reporting A Problem