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Hand Import

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Hand Import

PostPosted: Thu Dec 15, 2011 11:53 pm
by hoernchen76
Hi,

if I import Hands (Holdem and Omaha) there will be errors. No hands were imported.

....
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192633394369
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192443568121
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192664052151
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #519268955258
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192631057371
04:50:50 am: Error: OnGame: Invalid pot size/winnings for hand #5192635760328 (calculated pot: $20,00; reported winnings: $0,00) (Line #81004)
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192675280134
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192633394370
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192660872195
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192641801321
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192631057372
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #519268955259
04:50:50 am: Error: OnGame: Invalid pot size/winnings for hand #51924060821741 (calculated pot: $12,00; reported winnings: $0,00) (Line #81312)
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192669656161
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192631057373
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192675280135
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192660872196
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192635760329
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192664052152
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #51924060821742
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #519268955260
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192641801322
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192631057374
04:50:50 am: Error: OnGame: Invalid pot size/winnings for hand #5192443568122 (calculated pot: $22,00; reported winnings: $0,00) (Line #81802)
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192660872197
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192633394371
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192664052153
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192635760330
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192675280136
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192669656162
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #51924060821743
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192660872198
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192631057375
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192675280137
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #51924060821744
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192669656163
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192664052154
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192631057376
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192660872199
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192669656164
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192664052155
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192675280138
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192660872200
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192669656165
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192675280139
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192660872201
04:50:50 am: Error: OnGame: Invalid pot size/winnings for hand #5192631057377 (calculated pot: $47,00; reported winnings: $0,00) (Line #82868)
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192669656166
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192631057378
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192660872202
04:50:50 am: Error: OnGame: Unable to import hand. Reason: Invalid limit ($0.50 NL) for hand #5192669656167
....



The setup assistent couldn't convert the PT3 database without errors. Same here, no hands were imported.

Whats the problem?
Thanks

Re: Hand Import

PostPosted: Thu Dec 15, 2011 11:54 pm
by Josh
If you export some hands from PT3 and try to import them into PT4, do they fail there as well? If so, please attach some of the hands to a support ticket so we can get this resolved. Thanks!

Re: Hand Import

PostPosted: Fri Dec 16, 2011 12:03 am
by hoernchen76
The errors are still there. I send you an ticket and my hands.

Re: Hand Import

PostPosted: Fri Dec 16, 2011 12:15 am
by Josh
Did you attach the hands to the ticket? I looked at the ticket and there was nothing attached. It's possible there's a bug in our support system, since we recently updated it as well.

Re: Hand Import

PostPosted: Fri Dec 16, 2011 12:21 am
by hoernchen76
Yes I did attach the hands. It should be a *.rar file.


After a second try 1/3 of the hands were imported but I can't see any stats. Maybe there is a problem with the database.

In the result tab I see a lot of red :-(. Seems like it comes from the database.
For example: "Unable to execute query: SELECT (cash-table_session_summary.id_session) as "id_sessions", (timezone('UTC, ca.........."

Re: Hand Import

PostPosted: Fri Dec 16, 2011 12:26 am
by Josh
There is a problem with our support system. We are working on resolving it. I'll make sure a message gets posted here so you know when to re-attach the rar. Sorry for the inconvenience and thank you for your patience.

Re: Hand Import

PostPosted: Fri Dec 16, 2011 12:27 am
by Josh
What is your current locale setting in Windows?

Re: Hand Import

PostPosted: Fri Dec 16, 2011 12:31 am
by hoernchen76
It was Germany. I changed it myself 10 minutes ago to USA. Problem still existing.

I will sleep now. Will be back here tomorrow...

Re: Hand Import

PostPosted: Fri Dec 16, 2011 12:40 am
by hoernchen76
Sry. I made a mistake while changing the countrz settings.
Now I changed to USA and all is working fine.

Looks good.

Re: Hand Import

PostPosted: Fri Dec 16, 2011 1:24 am
by NastyRabbit
I got same problem. I'm from France and play on ongame.Fr and pokerstars.fr.
Change my windows setting to Usa but changed nothing.
I can't import hand "Error: OnGame: Unable to import hand (#55228637345). Reason: Invalid limit (€0.04 NL) for hand #55228637345" or convert my PT3 database.
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