Red ipoker, they change your table and goodbye HUD.

[VisEtHonor]

This program is a complete nightmare to work with; I'm truly desperate. You update it and it stops working. It was working decently, and with the latest update, every time you're moved to a different table on the iPoker network, the HUD disappears. You have to restart the program. Does anyone notice how many times you're moved to a different table in a tournament? What about when you're playing multi-table?

[sky44]

It's always been like this. I've long been used to having to restart the HUD when they move me to a different table

But I can say that the HUD doesn't always disappear — most of the time it actually keeps working after they move you to another table.

EDIT: I don't know what's going on in the new version(still on 4.18.18) , but in the previous versions, the HUD periodically disappearing after being moved to a new table was completely standard :D

[VisEtHonor]

It's always been like this. I've long been used to having to restart the HUD when they move me to a different table

But I can say that the HUD doesn't always disappear — most of the time it actually keeps working after they move you to another table.

EDIT: I don't know what's going on in the new version(still on 4.18.18) , but in the previous versions, the HUD periodically disappearing after being moved to a new table was completely standard :D

This is no way to work!!!!! :oops:

[Flag_Hippo]

It was working decently, and with the latest update, every time you're moved to a different table on the iPoker network, the HUD disappears. You have to restart the program.

You mentioned this prior to the latest update in this thread although I don't see a follow up to that via a support ticket. With regards to the problem as far as I am aware sometimes iPoker do not write the correct information to the hand histories after a table move and in those cases the HUD cannot attach however if the import is stopped and restarted this forces the iPoker client to generate a new HH file with the correct information for the HUD. You are still welcome to report the problem so we can check what is happening in your case so to do that turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. When this issue occurs take a screenshot of your desktop after playing a couple of hands at the new table and create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. At the end of your session attach your screenshot, support bundle and hand histories from the day to a Support Ticket.

[VisEtHonor]

This might be a problem with the iPoker network (now using partypoker on the .fresh domain). It's possible that when a table change occurs, the client creates a new table with a different handle, which is why neither the table placement programs nor PT4 recognize the new table. PT4 does recognize it, and the program does recognize it in "View active tables," but the HUD profile shows "loading" on the new table, but ultimately the HUD doesn't load and remains blank. Even using the "reload HUD" option doesn't work. The only solution is to restart the program for it to detect the table as new and for the HUD to appear. The same thing happens when someone is eliminated from a tournament and re-enters; the new table isn't recognized, and the HUD doesn't appear as described. Excuse my language, but during a single session playing four tournaments on partypoker, with the constant table changes, I sometimes have to restart 30 times in a six-hour session, and it's infuriating. I'm going to open a support ticket to see if there's a solution.

[Flag_Hippo]

This might be a problem with the iPoker network (now using partypoker on the .fresh domain). It's possible that when a table change occurs, the client creates a new table with a different handle, which is why neither the table placement programs nor PT4 recognize the new table. PT4 does recognize it, and the program does recognize it in "View active tables," but the HUD profile shows "loading" on the new table, but ultimately the HUD doesn't load and remains blank.

As I said sometimes iPoker do not write the correct information to the hand histories after a table move and in those cases the HUD cannot attach and that sounds like this is the issue here but if you attach the requested information to a support ticket we can verify what's going on.

The only solution is to restart the program for it to detect the table as new and for the HUD to appear.

It shouldn't be necessary to restart the entire program. Just stopping the import (Stop Getting Hands) and then restarting it (Get Hands While Playing) should work as this archives the HH file with the incorrect information for the HUD and then iPoker can create a new HH file with the correct information.

[mxvrio]

This might be a problem with the iPoker network (now using partypoker on the .fresh domain). It's possible that when a table change occurs, the client creates a new table with a different handle, which is why neither the table placement programs nor PT4 recognize the new table. PT4 does recognize it, and the program does recognize it in "View active tables," but the HUD profile shows "loading" on the new table, but ultimately the HUD doesn't load and remains blank.

As I said sometimes iPoker do not write the correct information to the hand histories after a table move and in those cases the HUD cannot attach and that sounds like this is the issue here but if you attach the requested information to a support ticket we can verify what's going on.

The only solution is to restart the program for it to detect the table as new and for the HUD to appear.

It shouldn't be necessary to restart the entire program. Just stopping the import (Stop Getting Hands) and then restarting it (Get Hands While Playing) should work as this archives the HH file with the incorrect information for the HUD and then iPoker can create a new HH file with the correct information.

You are right, restarting the "Get Hands While Playing" works but it's still annoying. What happens if we write a ticket about it ? PT4 support will try to fix the problem for the next update ?

[Flag_Hippo]

In cases where hands on a new table are written to the previous tables hand history file then unfortunately the HUD cannot attach until a new hand history file is created with the correct information.

[Proto]

In cases where hands on a new table are written to the previous tables hand history file then unfortunately the HUD cannot attach until a new hand history file is created with the correct information.

Searched this problem so glad to see a thread.

Flag_Hippo, how about a future update where you can stop & restart the import just for that tournament, or just for Ipoker, while external tables remain uninterrupted. Technically possible?

[Flag_Hippo]

Flag_Hippo, how about a future update where you can stop & restart the import just for that tournament, or just for Ipoker, while external tables remain uninterrupted. Technically possible?

Auto-import is on a site/folder level and the import of individual files cannot be specified when using 'Play Poker -> Get Hands While Playing'.