So we can follow up on this with you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next play a few hands on a table with 'Play Poker -> Get Hands While Playing' active,
take a screenshot and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When the support bundle has been saved attach that and your screenshot to a
Support Ticket where a technician can review your logs:
Tutorial: Reporting A Problem