Hello, I'm having a problem with the software freezing (it's not responding) and the HUD isn't displaying. In 15 years, this is the first time I've had this issue. Just before this problem started, I deleted a database I wasn't using and a month's worth of game data. I've performed the usual cleanup procedures.
I've followed the steps indicated in the error message several times, but nothing works.
What's going on?
Cordialy
problem DATABASE
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problem DATABASE
by lolo260 » Wed Dec 17, 2025 1:45 pm
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Re: problem DATABASE
by Flag_Hippo » Thu Dec 18, 2025 7:28 am
So we can follow up with you on this please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you.
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