Database not showing up

[acosgrave]

Hello,

I had Pokertracker open for several days in the background and it was displaying hand histories. When I went to review some hands today on PokerTracker it did not respond. I closed Poker Tracker and reopened it. Once I did that, my hand histories failed to display. Everything is empty. I went to Database and Database management and I can see my database is still there, but when I click on it or I try to set it as “Active” or “Default” nothing happens. I have closed and restarted PokerTracker several times yet I still don’t see my database. I have also updated to the newest version of PokerTracker but that hasn’t helped either.

I would be grateful if anyone could help me figure this out.

Thanks!

[Flag_Hippo]

If you don't have a large database then go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order on the database:

1. Reindex
2. Cluster
3. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'. If that doesn't resolve the problem please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can follow up with you.