by Davilin55 wrote:Hi, I’ve had the same problem, but as you said, I let the program do the cache rebuild even though it crashed, and it eventually completed. The issue now is that, although the HUD appears on the tables and tracks new hands, my old hands are not being recognized… so the HUD shows up with no data on the players. What’s the solution for that?
If there was a crash during the cache rebuild then it would not have been able to complete successfully as a crash would cause PokerTracker 4 to close. If PokerTracker 4 was just temporarily unresponsive while the cache rebuild was taking place then that's fine. If there was an actual crash (or you force closed PT4 while it was unresponsive) you will need do to the cache rebuild again but it if did complete successfully turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle and information detailing the issue to a Support Ticket where a technician can follow up with you:
Tutorial: Reporting A Problem
